the payment of Amounts Receivable from the Central Bank starts this Tuesday (7) at 10 am. In the last week, consumers were able to consult any amounts forgotten in banks, financial institutions and cooperatives in the second phase of the Values Receivable System (SVR).
The estimate that BRL 6 billion will be returned to 38 million CPFs and 2 million CNPJs referring to:
- Closed checking or savings account with available balance
- Capital quotas and apportionment of net surpluses of former participants of credit unions
- Unsought resources from closed syndicate groups
- Unduly charged fees
- Installments or expenses of credit operations charged
How to query receivables?
The only site where it will be possible to consult and find out how to request the return of amounts for legal or natural persons, including deceased persons, is the https://valoresareceber.bcb.gov.br.
How to request redemption of receivables?
After making the query and verifying that there are amounts to be received, it will be necessary to click on the ‘Access the SVR’ button. If there is no queue, the consumer will be transferred to the Conta gov.br login page.
- To access your values (individuals) or those of deceased persons, your gov.br account must be silver or gold.
- To access corporate values, your gov.br Account must have the CNPJ linked to it (any type of link, except Employee).
The consumer will have 30 minutes inside the system. According to O BC, this time is enough to do everything you need to, but keep an eye out for the clock in the upper corner of the screen.
The redemption request is made within the Values Receivable system itself. In this case you will need:
- select one of your Pix keys (mandatory field) and enter your personal data; It is
keep the protocol number, to contact the institution, if necessary.
According to the Central Bank, even if the consumer has indicated the Pix key, the institution can return it via TED or DOC to the selected Pix key account.
In addition, the institution can contact you by phone or by email to confirm your identity or clarify doubts about how to return it. This is a procedure for your safety and that of the institution. However, never give out passwords to anyone.
If the system offers the Request this way option, but does not have a Pix key available for selection:
contact the financial institution directly by phone or by e-mail provided by it to arrange the return method.
if you prefer, create a Pix key and return to the system to request the value.
If the system does not offer the Order here option:
contact the financial institution directly by phone or by e-mail provided by it to arrange the return method.
What is the payment term?
The deadline for payment of money is up to 12 working days in case of payment via pix. In other cases, the deadline is determined by the financial institution. According to BC, it is not required to pay within 12 working days.
How to query amounts receivable from the deceased?
The heirs can consult if there is any value forgotten by the deceased family member in banks, financial institutions and cooperatives.
The first step that the interested heir must take is to access the website: https://valoresareceber.bcb.gov.br. For this, it is necessary to know the CPF and date of birth of the deceased person.
When accessing the Values Receivable System, it will be necessary to log in to the gov.br Account. Because of bank secrecy, the account needs to be silver or gold level.
At this time, the person will have access to Values for Deceased Persons within the system and will have to inform the CPF and date of birth of the deceased person.
It is essential to read and accept the Term of Responsibility for consulting third-party data. For this, the consumer needs to be an heir, executor, executor or legal representative to access the deceased person’s data.
The system screen will show:
- the name and contact details of the institution that must return the amount;
the origin (type) of the amount to be received; and the range of the amount to be received.
The next step will be to contact the institution directly about the necessary documentation to present to receive the value of the deceased person.
How to create a gov.br account?
It is possible to create the gov.br account through the gov.br application or via the internet, by clicking on “Entrar com gov.br”. On the home screen, enter your CPF and click “Continue”. If you do not have a gov.br account, you will be directed to create one.
To begin with, if the consumer has a CNH or facial biometrics in the TSE, he will perform facial recognition through the gov.br application. If everything goes well, the account will already be Gold or Silver, and on the small screen you will see the success message.
If you do not have a CNH or biometrics on the TSE, you can create an account through accredited banks! Thus, account will be Silver. But, if it is not possible to create an account with an accredited bank, it will be necessary to answer an online questionnaire and create a Bronze account for the consumer.
