Just before Christmas things are really happening at DHL. After all, every customer would like to receive their gifts before Christmas. In the meantime, in addition to the classic visit to the shops in the city center, the most diverse online platforms for buying gifts are also very popular.
But sometimes things go haywire before Christmas. Now some DHL customers have reported that their parcels were not delivered even though they had done everything right. You are at 180.
Some customers angry at DHL
Who doesn’t know it: Shortly before Christmas, one or the other present is missing. And then of course it should go as quickly as possible. Many Germans use DHL for this. But sometimes there are problems, as these cases show.
A customer has now complained via Facebook whose shipment has apparently not arrived. “Great performance DHL That’s really fast. Just got into the delivery vehicle and no one can be found at my (current) address.
That’s what I call a refusal to work,” the man raged on DHL’s Facebook page. In addition to his text, he also posts a screenshot of his shipment history, which shows that “the shipment could not be delivered”.
Packages have been returned
Apparently he is not the only DHL customer who has to deal with such a problem. “Oh, I had that too. My package, addressed to a Packstation, was returned,” commented one woman.
“I had 2 weeks ago too. Despite the completely correct address, the package was sent back because the name was allegedly not on the bell. The bad thing is, even if you try to prevent the return: no chance,” reports another customer. After some back and forth, however, she received a credit from DHL. Other users also write that they have already had such a problem. We asked DHL. It goes without saying that the sender must have noted the correct address on the shipment and the mailbox must be labeled. However, DHL did not provide any further tips on the specific case.