In view of the rising prices for electricity and gas, many have to dig deep into their pockets. A couple from Grieth is now hit particularly hard. Because their electricity provider demanded a dizzying amount of money from them.
The couple should pay around 37,000 euros to the group for electricity – and that monthly! But they didn’t put up with that and promptly put up a fight.
Couple battle horrific electric bills
When the married couple Rainer and Sabine Derix received the annual bill from their electricity provider, they were amazed. As the “Rheinische Post” (RP) reports, the company suddenly demanded 36,967 euros in installments per month. Normally they pay around 145 euros per month for the consumption of their electric storage heating in the house. The huge increase of almost 37,000 euros would be an incredible increase of 25,327 percent. The two Griethers have always kept their consumption within the normal range, assures Rainer Derix.
The couple contacted their provider via the telephone hotline. But there, too, the bill was in the system with the same amount in black and white. Everything was entered normally, explained a man from the service center on the phone. The clerk said he wanted to pass the matter on. Some time later, Rainer Derix made another attempt at the company. But he didn’t get any clarity from the next employee either. “There is a complaint against the bill. He didn’t know any more. Except that this would be checked, ”said Derix to the “RP”.
Strom: Couple gets redeeming message
After a little waiting, the couple could finally breathe a sigh of relief. The reason for the high bill: the meter reading was misjudged. “Due to a regrettable internal error, the customer’s consumption was unfortunately assumed to be significantly too high for this transitional period,” says an Eon spokesman. The bill will be corrected immediately and Eon apologizes for the inconvenience caused.
A great relief for the NRW couple. Of course, the giant bill was reduced drastically. As the company states, the monthly payment is now 124 euros. This saved the couple a whopping 36,843 euros.