When supporting people with disabilities on a daily basis, flexibility and adaptability are cardinal virtues. Adapted Travel Development, which organizes tourist stays specifically designed for its travelers who lack autonomy, has built its growth on its ability to meet the specific needs of its customers. A requirement for responsiveness and proximity distilled at all levels of the company and which it also applies to its privileged partners.
The historic telecom solution quickly showed its limits in the face of growth and the expectations of the Voyages Adaptés Développement teams: “We needed more listening, availability and switching to professional services, reports Jean-Gabriel Contzler, communications officer within the company and our previous operator was severely lacking in flexibility, which limited our ability to react effectively in the field. »
Jean-Gabriel Contzler, communications officer at Voyages Adaptés Développement.
The 25 employees of Adapted trips are in fact distributed throughout the territory through 7 agencies, and the guides must be able to exchange with each other at any time to adapt a stay, deal with a difficulty or even respond to a particular request from a client. “The choice of Keyyo was obvious, declares the communications manager: not only did we meet a company on a human scale, with which we share many values, but in addition, the teams accompany us on a daily basis with a capacity to very appreciable listening and particularly effective reaction. »
A new operator that changes everything
The change of operator comes at a key moment in the life of Adapted Travel Development : in 2021, the company will experience strong activity and densify its branch network while integrating new employees. To respond as well as possible to the public it accompanies, the company must indeed act on the ground, by deploying skills as closely as possible to the needs of its customers. “Our teams must act with great autonomy by relying on support services located in branches, specifies Jean-Gabriel Contzler. Previously, the management of mobile lines and personal telephones was complex, and posed a number of questions relating to the preservation of employee privacy. The migration to Keyyo has made a huge difference: now every nomadic employee has a professional mobile phone and we can easily manage call forwarding between landlines and mobiles remotely and at any time. This considerably simplifies line management and guarantees our customers optimal responsiveness. »
An operational agency launch thanks to rapid deployment
Another advantage of the Keyyo offer is its ability to equip new Internet access sites and telecom services, until the fiber is deployed.
Opening a branch in the Toulouse region came up against the complexity of fiber connection. With the rapid deployment function, the agency had Internet access until the fiber was installed thanks to the 4G card integrated into its box. Availability of services that makes the difference.
Today, Jean-Gabriel Contzler manages all of its employees’ lines, fixed and mobile, in France and abroad, via a single web interface from their PC or mobile, since Voyages Adaptés Développement now has a branch in Belgium. Management flexibility that benefits all employees and allows them to calmly approach new projects carried out by the company.
A relationship of trust based on responsiveness and efficiency
“We work on many services, smiles the communication manager, but we already know that the question of access reliability will not arise. As our needs evolve, Keyyo has always been able to respond, whether through ad hoc solutions or through the involvement of its teams, who always find a way to circumvent any difficulty. In the space of a year, we have built a real partnership relationship with Keyyo, and this gives us a lot of peace of mind at the present time to tackle the next chapters of our development. »