Five minutes from the start of the match between the Netherlands and Senegal, the Al Thumama stadium presented many holes in the stands. The same phenomenon occurred in the match between England and Iran. Are people arriving late to games? Are they buying tickets at the mere hour? What is happening in the World Cup in Qatar?
The experience for several fans and the technology in Qatar has not been very pleasant to enter the stadiums, since it is worth mentioning that no tickets were printed for this World Cup, for which reason fans enter through digital tickets through a special FIFA application called FIFA Ticketing.
Well then at the mere hour, the application has presented problemswhich has delayed the entry of fans.
How does (or should) the digital ticket work?
Once your ticket has been purchased, the ticket must be activated in the FIFA Ticketing application via blutooth to enter the stadium through a QR code, and that’s it, you can enter the stadium quickly and easily.
But like all modernity, technology is not infallible, and since the England party, Failures like this were reported, that 10 minutes after the game started, the app says that “your ticket is not yet available.”
Some fans claim that the app was updated during the night of November 20 and their tickets were removed.
What has been done to fix the problem?
The fans who have presented this problem were directed to the sales centers, where officials requested a barcode in their respective emailswhich were sent at the time the tickets were confirmed.
So that this does not continue to happen throughout the World Cup, The tickets will be printed, according to The Athletic, as a backup measure for those who cannot access their email. In other words, that technology chafeo. FIFA released a statement in this regard in which it ensured that work was being done to resolve the situation.
“Fans who cannot access their mobile tickets they should refer to the email accounts they used to sign up for the Ticketing app for further instructions.
“In case fans cannot access their email accounts, the Stadium Ticket Resolution Point will be able to help. We thank the fans for their understanding as we work to fix the issue as soon as possible.” indicated after the problems in and England vs Iran.
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