Deutsche Post under pressure because of complaints – HERE letters get lost particularly often

Currently the German postal service much under criticism.

The reason for this is the number of complaints about late or even lost letters German Post, which has increased significantly. In addition to many large cities, smaller towns are also affected.

Deutsche Post under pressure over complaints

Who does not know that? You wait patiently for several days, even weeks, for the mail or a package and nothing arrives. This has been happening to many people in Germany for some time.

According to the German Press Agency (dpa), around 6,500 complaints were received in July and August alone, according to the Federal Network Authority in Bonn. Compared to earlier, longer periods, the summer numbers are very high. In the first half of 2022 there were around 8,900 complaints and 15,100 in the whole of the previous year.

Deutsche Post: Letters get lost here very often

Major cities such as Berlin, Nuremberg and Munich were affected, but also smaller cities such as Freudenstadt (Baden-Württemberg), Pfaffenhofen (Bavaria), Ingelheim (Rhineland-Palatinate), Steinfurt (NRW) and Northeim (Lower Saxony).

The regulatory authority has now initiated so-called ad hoc audits. Deutsche Post DHL is requested to rectify the defects.

More news about Deutsche Post:

Deutsche Post: New service for millions of customers – but there’s a catch

Deutsche Post: Service discontinued! Now customers don’t have much time left

DHL: Big change is coming for customers – additional costs are lurking here

The Bonn-based group justified the development with a high level of sickness due to corona and the shortage of skilled workers. “In addition, many of our employees have completed their summer vacation from July 2022,” said a company spokeswoman. In the meantime, the operational situation is “stable again” (More about this here). (or with dpa)

Source: Derwesten

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J. A. Allen

Author, blogger, freelance writer. Hater of spiders. Drinker of wine. Mother of hellions.

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