Düsseldorf Airport: No end to chaos in sight – things could get even worse for holidaymakers

Vacation in Turkey: After the flight, the family is left without anything – “ridiculous”

Vacation in Turkey: After the flight, the family is left without anything – “ridiculous”

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Of the holidays in Turkey could be so nice if it weren’t for the airport chaos that is currently getting on travelers’ nerves.

Anyone planning a trip usually gets the holiday euphoria weeks in advance. At the latest at the airport, the anticipation of the break really starts. But for many passengers, the holiday turns into a meltdown as soon as they arrive at the departure airport. A traveler on the way had to do the same now Vacation in the Turkey experience, as she reports to DER WESTEN.

Holiday in Turkey: Travelers start with a significant delay at Düsseldorf Airport – then it gets even thicker

The vacationer actually wanted to fly from Düsseldorf Airport to Izmir at the end of June. But the plane of the airline “Sun Express” had a hefty delay even before take-off: instead of 6.35 p.m., the plane took off at 8.20 p.m. from the airport in North Rhine-Westphalia, so that the travelers only arrived at their holiday destination at midnight. But the drama ensued.

Because when they arrived at the Turkish airport, the passengers had to find out: their plane had taken off without luggage. The reason: “Sun Express hasn’t loaded the luggage for days and there are hundreds of pieces of luggage at the airport that still have to be picked up,” the vacationer reports to DER WESTEN.

Anyone missing their suitcase after a flight can usually report this directly at the airport at the so-called “Lost & Found counters”. But there is currently a big catch here, as the passenger from “Sun Express” reports: “At the Lost & Found counter, the staff is so overwhelmed that they neither deliver the luggage to the travelers nor give information over the phone about the situation be able.”

Instead, airline staff told her and many other tourists to stop by Izmir Airport every two to three days to retrieve their lost luggage. An absurdity for the passenger!

Vacation in Turkey: That’s what “Sun Express” says about the meltdown in Izmir

Instead of help, like many other vacationers, she only gets obstacles from “Sun Express”: “Sun Express does not help on the hotline, Düsseldorf Airport of course does not answer. We as travelers are curious to see who will compensate for the whole thing,” the traveler gets upset. “With such high ticket prices, it’s also ridiculous that you can’t provide the minimum of service.”

Despite a request from DER WESTEN, no one from the airline “Sun Express” has commented on the allegations to date.


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The passenger has since returned from her vacation in Turkey. But how did the drama end for her? “We were able to pick up the luggage after three days. But we had to drive to the airport in Izmir on the off chance. Before that, no one could give us any information – neither the airline nor the airports,” she said when asked by our editors on Wednesday (July 26).

However, it remains uncertain whether the additional costs incurred by the baggage chaos for the travelers on their vacation in Turkey will ever be reimbursed: “I submitted all the receipts for purchases and extra travel expenses online and am curious whether we will be compensated for the things. Sun Express has assured us compensation for the three days without a suitcase, but nothing is happening online under the case number.” (lim)

Source: Derwesten

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