A breakdown in an Ouigo train has left 960 passengers stranded on Monday night for more than three hours between the towns of Alhama de Aragón and Ariza, in Zaragoza, on the Barcelona-Madrid route.

Ouigo has confirmed around 11:00 p.m. that there has been a technical failure that has left the train without electricity, which had a multiple unit of two trains.

“Due to a technical failure, the train has run out of electricity and has stopped. We are doing everything possible to carry out the transshipment and arrive as soon as possible at the destination. We are sorry for any inconvenience this situation may cause,” Ouigo said on his Twitter account.

Around 2:00 a.m., the train has begun to go back to the Calatayud station, after the Ouigo technicians have tried to repair the fault ‘in-situ’, without success, according to a statement from the company to which it has had access Europa Press.

From there, the company has divided the multiple unit and has chartered the non-damaged train unit bound for Madrid-Puerta de Atocha. In turn, another Ouigo train has left Barcelona for Calatayud, where it is expected to arrive at 5:00 a.m. to carry out the transfer of passengers who were in the damaged unit.

“Following all security protocols, from Ouigo we are working hand in hand with ADIF, Civil Protection and the emergency services to transfer passengers to another Ouigo train, as quickly as possible and be able to reach the destination station”the company has assured in a statement.

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Ouigo has detailed that they will compensate travelers with a full refund of the tickets, in addition to an extra compensation of 200 percent of the value of the tickets.

At the moment, the reasons why this incident has occurred are unknown and the company has announced an investigation to clarify what happened.

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J. A. Allen

Author, blogger, freelance writer. Hater of spiders. Drinker of wine. Mother of hellions.