Measuring the quality of employment in the tourism sector, axis of the Agustín de Betancourt CajaCanarias 2021 Research Award

The CajaCanarias Foundation announced this Thursday the ruling corresponding to its Agustín de Betancourt Research Award 2021, which has relapsed into the work titled Decent work in hospitality: scale development and validation, work of Francisco Javier Garcia Rodriguez (Principal investigator), Yaiza Armas Cruz and Manuel Gonzalez de la Rosa. The award, which has an endowment of 3,000 euros, recognizes this joint line of research started about three years ago by the three aforementioned teachers, focused on measuring the quality of employment in a sector such as tourism, intensive in the hands of work and in which the perception of the quality of the service is highly dependent on the well-being of the workers.

The work awarded in this edition of the 2021 Agustín de Betancourt Research Award is aligned with the Sustainable Development Goals of the UN 2030 agenda, advancing in its realization and, more specifically, with objective 8, related to promoting growth inclusive and sustainable economic, employment and decent work for all. Up to now, efforts to define the concept of decent work based on the guidelines issued by the International Labor Organization (ILO) have mostly materialized from an aggregate perspective and using secondary information. This work is pioneering insofar as a scale is designed and validated to measure decent work in the hotel sector, based on the perceptions of the workers themselves in the leading European destination in number of overnight stays. This has allowed, among other elements of informative interest, its publication in the magazine with the greatest impact in the world on tourism sustainability issues, such as Journal of Sustainable Tourism.


Francisco Javier García Rodríguez is a tenured professor of business organization at the University of La Laguna and principal investigator of the Grupo Empresa y Sociedad. It has generated an abundant research production in its two main lines of research: corporate social responsibility and entrepreneurship. He has also held various university management responsibilities, including the vice-rectory with competencies in corporate social responsibility and entrepreneurship, for four years.

Yaiza Armas Cruz is a professor of business organization at the University of La Laguna. His research, focused on corporate social responsibility and environmental management of the company, with particular reference to the tourism sector, has accumulated 49 publications so far.

Manuel González de la Rosa is a professor of business organization at the University of La Laguna. His lines of research include employment in tourism, human resource management and supply chain management in the tourism sector.

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