IPS retirees complain about the paperwork and delays / EL DIA

After long months of the pandemic, which forced the replacement of the procedures “in person” by the remote mode, taxpayers, users of service companies and neighbors in general cry out, for any management, the return to the presence although it does not guarantee that be resolved soon. In numerous claims, it is claimed that it is “very difficult” to fulfill any requirement virtually, and that the digital systems themselves put obstacles in these processes.

According to the organizations consulted by this newspaper, the online procedures platforms have functioned “adequately” throughout these months and now, gradually, the physical spaces for customer service are being gradually rehabilitated, generally based on shifts.

During a tour of different customer service offices, EL DIA collected the testimonies of neighbors who referred to the complications of some procedures.

“I had to lose my mother and for my father to be able to collect his pension it was a disaster. I had to do all the paperwork for him because he has no idea about the internet. In the Anses they did not give him a face-to-face turn “

Adriana
Neighbor

A woman who went to the Urban Control headquarters to renew the driving record said that “at the beginning of the pandemic nothing could be done in person, it was all online, and it is not easy to do the procedures like this because there are times when can advance; now luckily they take turns and attend in person ”.

Another neighbor, also in the 20 and 50 facilities, stated that some days “are very busy” and in this regard he remarked that there is usually a “long queue” in the distribution, although he prefers to wait because “internet service is not the same; there is a gulf between explaining a problem to an employee’s face and doing it from a computer ”.

“I have been complaining on the phone for two and a half months. I’m disabled. Sometimes I ask a neighbor to call to ask me for an arrangement, but I can’t always bother her “

Juan Carlos
Neighbor

One of the most frequent complaints originates from retirees and pensioners of the Social Security Institute -IPS-, where, according to the future beneficiaries, the files “take months and months to resolve.” One woman told him, for example, that she had to go personally to the headquarters of 47 between 5 and 6 after numerous attempts by remote modalities. “I tried to do all the formalities by phone or by mail, but since I had no response, I came to the offices and in the end a very friendly security person attended me; It took me an hour, but I solved the process ”, he said.

Also, Arba taxpayers contacted this newspaper to indicate their discomfort at the obstacles that their screens go through due to debts they want to pay and that the system does not enable them to continue with the process.

The trend is that the resolution of procedures is carried out through virtual channels and that inclination of official organizations and service companies is observed beyond the imposition that produced the pandemic. This is especially true with banking services.

In relation to the various procedures carried out through the Municipality, community sources indicated that “in the different areas, due to the pandemic, they have tried to move towards the digitization of everything” while acknowledging: “logically, it is a process and it is still missing ”.

According to Arba spokespersons, in the provincial collection agency “95 percent of the procedures” are digitized and based on the restrictions, they highlighted, “the page was completely renewed to make it more agile and facilitate the procedures.” In addition, in that case, a WhatsApp number has been working for a few months, which, it was stressed, “has a level of queries greater than 90 percent and works very well.” The remaining 5 percent of the procedures are carried out in person from shifts. “There are guards to meet that demand,” they pointed out.

From the IPS they confirmed that “currently all procedures are carried out online by entering https://www.ips.gba.gob.ar/tramites_remotos.html”.

However, it was explained, in the Institute “the 92 pension care centers -CAP- distributed in the Province are enabled and the beneficiaries can contact any of the CAPs to receive advice if they have doubts or difficulties with any procedure.”

Queries

During the pandemic, inquiries to EL DIA from people who do not obtain a response from public bodies or service providers have notably increased to complaints or procedures that they must carry out. They want their situation to be heard and resolved.

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