DHL: From Thursday, messengers will no longer have to ring your doorbell – under these conditions

Deutsche Post: Package not arrived – what you have to do now

Deutsche Post: Package not arrived – what you have to do now

Many know the nuisance. You have ordered something, but you haven’t received the parcel and you haven’t got a notification in your mailbox either? Your hands are then not tied.

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Watch out! From Thursday you have to go to the DHL Expect a new regulation for parcel delivery.

Your package has been there a long time, but the one DHL-The messenger didn’t ring? That will be the reason from July.

DHL: THEN the postman doesn’t ring anymore

It is not uncommon for the package you want to arrive when you are not at home. If a nice neighbor doesn’t accept the parcel, a pick-up slip ends up in the mailbox, telling you at which parcel station we can pick up the shipment.

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In order to save the customer this journey, the possibility of defining a fixed storage location has existed for a few years. Be it in the garden, hallway or garage – everything is possible.


This is the Deutsche Post DHL Group:

  • Postal and parcel service providers as well as providers of international express, forwarding, e-commerce and supply chain management services
  • From 1998 to 2002, Deutsche Post AG gradually acquired DHL
  • Group with around 550,000 employees in 220 countries
  • 66.8 billion euros in sales in 2020


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So far, however, the postman has tried to deliver the package personally at the front door before aiming for the storage location. That should change from July and the bell will not ring. “In future, we will deliver a package intended for you directly to your storage location – without attempting to personally deliver it to your front door,” says a DHL letter published by “PaketDa”. So once you have specified a storage location, you will automatically not hear from your postman in the future.


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With the outbreak of the pandemic in particular, care was taken to keep contact between recipient and deliverer to a minimum. The new regulation now ties in with this.

DHL: THEN the postman continues to ring

However, if you do not want to do without the direct delivery of your parcel, all you have to do as a registered customer in your account is to tick the box to activate the doorbell.

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For everyone else, there is the option to insist on this using an online form. But there is urgent need, because the offer is only available until mid-July.

DHL messenger reacts unpleasantly

The new regulation is also intended to make work easier for postmen. Sometimes they have to go up to the top floor, but not everyone seems to come up the stairs and make a friendly face. (cg)


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