Entity reveals that, from the beginning of the year until now, the sum of losses of many consumers reaches almost R$ 500 thousand

ROBERTO CASIMIRO/FOTOArena/ESTADÃO CONTENTBlow happens when the customer picks up your order on the delivery machine

It is difficult to contain the advance of the coup that is leaving many people at the loss. Amidst the pandemic, workers fall prey to swindlers who act using delivery apps. The State Department of Consumer Protection and Defense brings numbers that draw attention. Complaints related to scams delivered by food app deliveries rose 186% in one year. According to the executive director of Procon, Fernando Capez, with the pandemic, this crime grows every day. “People started to use this type of delivery service, food delivery service more, and the coups began to happen and are now worrying, because they have increased on a very large scale”, says Capez. Procon also reveals that, from the beginning of the year until now, the sum of the losses of many consumers reaches almost R$ 500 thousand. “Procon understands that there is a joint responsibility of the company in relation to the delivery person. Even if it is a startup, a freelancer, he is part of the same supply chain as the company. So, Procon holds the company responsible for the obligation to replace the damage to the consumer. We already recommend this company not to allow offline purchases, that is, all purchases are made through apps and payments are made remotely, digitally. So that you don’t have that contact to hand over the card and pass the delivery machine. That’s where the coup is taking place”, he explains.

Mike is self-employed and almost fell into the hands of swindlers. He placed an order for food and at the time of payment realized that it was a scam. “He put my card in the machine, which I couldn’t see the value of because the screen was broken. One thing that caught my attention is that they arrived in two, the rider on the bike and the pillion. But, luckily, when I put the password on the machine, it just didn’t have an end and the transaction was refused. And the boy started to get nervous. He went to the motorcycle rider and back. He did it a couple of times. Talking softly to a guy. When I went to type the second time, I called. I said: ‘Oops, why?’ Because this guy, below that little machine, he had his cell phone on the screen. My purchase was R$ 65 and I saw the value of R$ 6,500 in his machine. On this one, on this cell phone. When I asked, he started to stutter, he didn’t know what to say”, he detailed. The security expert, delegate Mario Palumbo, indicates important attitudes that can prevent the consumer from falling victim to scammers. “The person has to be suspicious. Look at the machine’s display, see if it’s not cracked, cracked, see if you’re really seeing the value, if this pseudo delivery man, who is actually a bandit, moves away, doesn’t let him take your card. Pay attention, because he can change the card and commit other scams, such as cloning or making withdrawals in the name of other people”, he explains. The delegate also highlights the importance of registering the police report to help curb the criminal practice. “This is a crime that, unfortunately, the penalty is very small, which ends up favoring this type of offense. But, if you suffer a blow, look for a police station”, recommends the police officer. In addition to increased consumer attention, Procon holds meetings with delivery application companies to draw up safety plans and preserve workers.

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