Domestic violence: 40% of calls to 3919 not processed in 2020
Domestic violence: 40% of calls to 3919 not processed in 2020


« Lsexism takes lives ”. On May 25, the Minister in charge of Equality between women and men recalled this heavy observation by announcing the extension, “from the end of June 2021” of the accessibility of 3919, the emergency number . It will therefore be available “24 hours a day from Monday to Friday and from 9 a.m. to 6 p.m. on weekends” before being extended by the end of the summer to 24 hours a day, 7 days a week. The news comes as the year 2020 has been particularly heavy in terms of domestic violence, a phenomenon aggravated by the pandemic, causing a spectacular increase in calls to 3919.

As reported by BFM TV, calls jumped 70% year on year, to 164,957 calls. But due to a lack of personnel and resources, only 99,538 of them could be taken care of, ie 40%. The National Federation of Women Solidarity, which manages the 3919, particularly regrets that the number was the only option for the victims during confinement. “During the first confinement, the usual reception facilities were closed,” explains the president of the FNSF, François Brié. The only place where women could leave their story was 3919. We took 23% more calls compared to 2019, without additional staff, obviously the response rate was felt ”.

READ ALSOÉlisabeth Moreno: “We must end the isolation of women victims of violence”

“Take as many calls as possible”

To deal with the problem, in addition to the extension of listening hours, the president of the FNSF assures us: “We are recruiting, we have planned thirteen additional listeners. We do our best to be able to take as many calls as possible ”. This extension of opening hours was one of the measures decided in the framework of the Grenelle on domestic violence, organized at the end of 2019 by the government. It must benefit “to all the women of our country, wherever they are”, including overseas where the time difference limited until now the practical accessibility of the helpline, argued Elisabeth. Moreno. In addition, the platform will now be accessible to people who are deaf or have speech impairments.

READ ALSODomestic violence: “There are still police officers who refuse to take complaints”

The news channel recalls that 3919, “Violence Femmes Info”, is “the national reference number for women victims of violence” (conjugal, sexual, psychological, forced marriages, sexual mutilation, harassment, etc.). Free and anonymous, it offers victims listening, advice and support with a view to possible care.


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