Netto: “I experienced it myself!” – The customer is annoyed by an experience at the checkout
Net as well as other discounters and supermarkets are always trying to improve and expand the range for their customers. This also includes increasing customer service.
So offers Net now offers its customers a new service that should bring certain advantages. The discounter announced this on its Facebook page, among other things. But a customer has already complained about the service. What bothered the woman at the cash register?
Netto: The customer is annoyed by the new service at the checkout
“Withdrawing money is now just a purchase away,” writes Net. Because: “With us you can now withdraw up to 200 euros per day free of charge. At every checkout, in every branch and from a purchase value of ten euros. It pays off! “
However, not all customers are enthusiastic about the possibility of withdrawing money when shopping. On the contrary: many are upset about the new service. One customer particularly complained about an experience at the checkout. She describes an incident: “No, more than 50 euros is not possible, I have only just taken over the till – experienced it myself.”
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Netto: Customer criticism is piling up
But other customers also criticize the discounter. For example, you write:
- “It’s a bit slow with the competition from a cent, a little more and without fees.”
- “No, still no need. The next bank branch from my Netto branch is not far away. Strictly speaking, the main bank branch is located between two net branches in both directions to Netto, only about ten minutes’ walk. In addition, I only ever leave the fixed costs on the account that are debited. “
- “It makes a lot of sense to advertise it if you don’t have that much in your till in the morning. People come early at seven o’clock and want 200 euros and the till is empty. “
- “I think you should pay cashless … Then why do I need coal?”
Netto has not yet commented on the criticism of its customers. It remains unclear whether the incidents described are more isolated than the normal case. (nk)
A customer found a strange note at Netto in Gelsenkirchen. You can read what that was here >>>.